Online Reputation Management
Proactive sentiment analysis and strategic review generation to protect your brand authority.
Overview
Your digital reputation is your most valuable asset. We deploy proactive sentiment analysis, strategic review generation, and crisis mitigation protocols to maintain and enhance an impeccable brand authority.
Our Approach
Trust is the currency of the digital age. Our reputation management systems ensure that when prospects research your brand, they are met with overwhelming social proof and a bulletproof public image.
Who This Is For
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Get in TouchCore Capabilities
- Automated Review Generation Campaigns
- Negative Review Mitigation & Dispute
- Brand Sentiment Tracking & Reporting
- Local SEO & Directory Management
- Crisis Communication Strategy
How We Work
Reputation Audit
We audit your current review landscape, brand mentions, and sentiment across all platforms.
Strategy & Prioritisation
We prioritise the highest-impact actions — whether that's generating new reviews, suppressing negative results, or disputing false claims.
Execution
We launch automated review request systems, dispute inappropriate content, and build positive brand signals across directories.
Monitor & Maintain
We set up ongoing monitoring so you're alerted to new mentions instantly and can respond before issues escalate.
Frequently Asked Questions
Can negative Google reviews be removed?
Reviews that violate Google's policies (spam, fake reviews, off-topic content, conflicts of interest) can be reported and are often removed by Google. Legitimate negative reviews from real customers cannot be deleted — but they can be managed through professional responses and diluted with new positive reviews.
How many reviews do I need to build trust with customers?
Research shows that a minimum of 10–15 genuine reviews is needed to establish baseline trust. For higher-ticket services (legal, medical, real estate), 50+ reviews significantly improves conversion. Quantity matters, but average rating matters more — aim for 4.5+ stars.
How do you generate more Google reviews for my business?
The most effective method is a timely, personalised review request sent via SMS or email immediately after a positive customer interaction. We automate this process so every satisfied customer is asked at the optimal moment, significantly increasing review volume.
What is brand sentiment monitoring?
Brand sentiment monitoring tracks mentions of your business name across the internet — Google, social media, forums, news sites, and review platforms — and alerts you in real time. This allows you to respond to negative mentions before they spread and amplify positive ones.
How long does ORM take to show results?
Review generation results are visible within 4–8 weeks with a consistent strategy. Search result improvements for reputation clean-up typically take 3–6 months of sustained effort, depending on the volume and authority of existing negative content.