WhatsApp Marketing
Automated conversational commerce through native chat interfaces with unmatched open rates.
Overview
Connect directly with your customers where they spend most of their time. We build automated conversational commerce flows, blast broadcasting systems, and instant support pipelines via WhatsApp.
Our Approach
WhatsApp marketing boasts some of the highest open rates in the digital landscape. We leverage this intimate channel to drive instant sales, recover abandoned carts, and provide frictionless customer service.
Who This Is For
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Get in TouchCore Capabilities
- Automated Chatbot & Flow Design
- Broadcast & Promotional Campaign Management
- API Integration with CRM Systems
- Transactional Alert Setup
- Customer Support Pipeline Routing
How We Work
API Setup & Compliance
We set up your WhatsApp Business API account, verify your business, and ensure full Meta compliance.
Flow Architecture
We design your chatbot conversation flows, opt-in sequences, and broadcast campaign templates.
Build & Integrate
We build all automations and connect WhatsApp with your CRM, e-commerce platform, or lead system.
Launch & Monitor
We launch campaigns, monitor delivery rates, and continuously optimise messaging for higher engagement.
Frequently Asked Questions
What is the WhatsApp Business API and do I need it?
The WhatsApp Business API is the professional version of WhatsApp for businesses — it allows broadcast messaging, chatbots, team inbox management, and CRM integrations. The standard WhatsApp Business app is limited and not suitable for scale. The API is needed for serious business use.
Can I send promotional messages to all my contacts on WhatsApp?
You can only message users who have explicitly opted in to receive messages from your business. Cold messaging is against WhatsApp's policies and can get your number banned. We build compliant opt-in flows that grow your permitted contact list organically.
What is the open rate for WhatsApp messages?
WhatsApp messages have an average open rate of 95–98%, with most messages read within 3 minutes. This is dramatically higher than email's 20–25% open rate, making it the highest-engagement marketing channel available.
Can WhatsApp replace my customer support system?
WhatsApp can handle a significant portion of customer support — especially FAQs, order tracking, appointment confirmations, and first-line queries. For complex issues, it routes customers to a human agent. It works best as part of a multi-channel support strategy.
Which industries benefit most from WhatsApp marketing?
Healthcare (appointment reminders), e-commerce (order updates, promotions), real estate (property inquiries), education (course information), and local service businesses all see excellent results. Any business with a high volume of direct customer interactions benefits.